col-wideJob Description:
The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.Main tasks- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.We offer- Full-time (39 hours/week) and long term contract- Schedule: from Monday to Friday, from 09 to 18- Salary: 18.400 Euros gross/year+ up to 1.800 Euros gross/year in bonus- Opportunity to join an international company**Requirements**:- Native level speaker of Danish- Fluent in English- A strong technical affinity, experience in technical field is a plus- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)- A good understanding of the MS Office environment is essential.- Good telephone etiquette.- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.**SHARE**The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.Main tasks- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.We offer- Full-time (39 hours/week) and long term contract- Schedule: from Monday to Friday, from 09 to 18- Salary: 18.400 Euros gross/year+ up to 1.800 Euros gross/year in bonus- Opportunity to join an international company**Requirements**:- Native level speaker of Danish- Fluent in English- A strong technical affinity, experience in technical field is a plus- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)- A good understanding of the MS Office environment is essential.- Good telephone etiquette.- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.Spain (es)Danish
