ABOUT THE ROLE WHAT YOU'LL DO Ensure lead generation for the online sales funnel using various Social Media tools and manual research.Own the full customer cycle including managing customer onboarding, briefings, samples, orders, and documents.Coordinate and deliver training sessions to ensure confidence with the platform and cultivate customer accountability.Collaborate with BD to support clients' adaptation to Scentmate's platform.Track the correct deal flow along the sales funnel, analyzing bottlenecks and drafting hypotheses with actionable actions.Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best solution for their needs, showing commercial initiative to increase customer LTV.Work with the Digital Product team to channel comments, voice process frictions, and help to improve our product.Together with the Digital Marketing team, develop joint strategies, processes, and listening points along the customer journey, and identify opportunities to improve the coherence of messages across channels.Create B2B2B partnerships (Olfactive marketing agencies, companies that offer lists of providers).WE VALUE: Technically savvy: knows the ins and outs of all digital tools used and quickly understands and becomes an expert on any new tool.Ideally, some experience in customer management or in a customer-facing role in a digital realm.Comfortable understanding technical issues, and being able to communicate with product teams.Data literate - comfortable working with, manipulating, and interpreting data sets.Excellent organizational and interpersonal skills.Customer-oriented mindset and willingness to provide the best experience.Energetic and self-motivated; a team player who is a proactive and creative problem solver with a genuine passion for the customer.Agile mentality to collaborate with internal partners and deliver value to our customers.High level of English; other languages are a plus.
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