Description and Requirements
As part of the Inside Sales Representative team for our growing eCommerce business, you will sell Lenovo products, services, and solutions to end-user clients (Consumer and Small Business Customer) through inbound and outbound phone calls and chats. You will be responsible for closing opportunities, selling the benefits of the full catalog of Lenovo products, and selling against the competition. You will champion the innovative power of our products by driving sales with customers to achieve revenue and profitability objectives.
You will configure, price, and quote sales solutions as well as provide proactive follow-up and product information via the telephone.
You understand Lenovo's portfolio of award-winning products and will develop strategies to help new and existing customers find and implement the best solutions.
Key Responsibilities: Close incoming sales opportunities to ensure that short-term goals, objectives, and quotas are met.Perform outbound calls proactively and when requested by the business, to new and existing customer install base.Assist customers with order placement, providing product information and advice related to products and services that best suit the customers' needs.Follow up on leads generated from the Customer Service Team or other departments.Provide an excellent customer experience from the initial call to the final sale closure.Ability to identify opportunities to up-sell and cross-sell products as per customers' requirements.Complete call logs and reports where required.Ensure that products, services, and solutions recommended to clients will fulfill their needs.Offer a high level of service meeting our department key metrics for Sales, Quality, and Productivity.Ability to overachieve on daily & monthly targets. Additional Responsibilities:Liaise effectively with other internal departments and external businesses in a professional manner as required.Recognize, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.Maintain product knowledge by attending training workshops and keeping up to date on product material. Position Requirements:At least one year of experience in a Sales Support or similar role, preferably in the IT sector.Native/Fluent English language (any additional European language is a plus).Excellent communication skills (spoken & written).Entrepreneurial mind, highly persuasive, and highly motivated to close sales. What Lenovo can offer You:An open and stimulating environment within one of the most forward-thinking IT companies.Opportunities for career development & growth.Access to training for personal development.An international team with a high focus on Gender Diversity.Attractive compensation package and performance-based rewards.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
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