(Il583) Service Manager - Inglés Alto

Estamos ampliando el equipo!!! En Azertium IT te buscamos!!!!Buscamos un Service Manager, con nivel de inglés alto, para formar parte de nuestro equipo con grandes retos, trayectoria y crecimiento profesional.Profile :Senior Service Manager To handle service interactions from a customer view. The service manager's responsibilities include providing the highest level of business service, developing lasting business relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.Se ofrece :Modelo de trabajo híbrido, presencial 3 días a la semana, 2 días en remoto.Contrato indefinido con Azertium IT.Proyecto estable.Desarrollo profesional.Requirements :Main tasks of the service and skills necessaries :Responsible for the end-to-end service (SLA) of the main functional processes that we offer to our customers.Responsible for maintaining within the parameters set the service KPIs of those business processes by performing :Proactively monitoring those KPIs.Proactively driving improvement actions among the different teams of the organization and following up on these actions.Maintaining a continuous contact with countries and key business stakeholders to get adequate feedback loop.Being knowledgeable about these functional processes at a high level.Being proactive in the coordination of critical releases with high impact on these processes.Responsible for IT incident and problem management processes. Developing the best practices in collaboration with the teams, as well as tracking data and metrics that enable continuous improvement of these work processes.Responsible for the high-level coordination of critical incidents within the technology and business interface in order to activate the appropriate mechanisms to reduce the Time to Restore.The Service Manager will be on duty.Control and continuous improvement of the operation management processes (Incidents, Requests, Changes, Problems, Releases, Service Level Control) according to ITIL standards.
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