Summary Work location: Barcelona. In this role, you will manage any step within the release to invoice process, ensuring daily invoicing. For specific products such as Gene Therapies, you will also manage any step in the order to cash process. Scope also includes customer complaint management, invoicing process, issue credit notes, returns management, and management of processes and new projects related to new technologies to improve Customer Experience. This is a great opportunity in the Customer Experience department at Novartis, where you will have daily contact with different areas, such as Order to Release, Demand, Customer Master Data, Market Access, Risk and Credit, and Finance. About the Role Major accountabilities: Responsible for the daily tasks of the invoicing process and ensure invoices are sent to customers on time. Review and control the information in the system. Coordinate the process of digitalization of the customers (orders and invoices), assisting with all the EDI connections and tasks between Edicom and the customers. Participate in customer experience projects. Takes ownership for customer invoicing complaints. In case of invoice mismatch, investigate and find a solution, either credit note, invoice, or appropriate solution. Management of customer requests: copies of invoices, delivery notes, agreements, prices. Generate customer solution agreements (MA) on a monthly basis: credit notes, free product, or any other. Coordinate Quality deviations (temperature or major deviation) within the QA department and follow up appropriate actions. Manage and coordinate returns with the warehouse (3PL) team, expired product or damaged. Perform next steps (invoice, credit note) or rework, or to be destroyed. Obligatory requirements: - Education: Business administration degree or any related field. - 3 years of experience in Customer service, invoicing, or order management role/sector. - Ability to quickly identify customer needs and exercise judgment in a professional and confident manner. - Understanding of the order to invoice process and teamwork with Supply Chain, Finance, Credit. - Exceptional interpersonal skills with good verbal and written communication. - Fluent in Spanish and English, written and spoken. Desirable requirements: - Knowledge of SAP4H is a plus. - Knowledge of EDI would be highly appreciated. Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives, and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: and culture. You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. #J-18808-Ljbffr
