.Manages the People Operations teams in our SSC in Barcelona. - Designs and adapts C&B policies and processes, aligned to regional/global C&B strategy, as well as C&B Vendor management. - Supports and monitors local and regional mobility cases, liaising with the EU Mobility team. - Performance Management: drives bi-annual process, assessment, calibration, process improvement, and use of output. - Looks after tools and measures to monitor and follow up on employee engagement (engagement surveys, leaver surveys, exit interviews, onboarding feedback). - Monitors and develops relevant employee analytics and HR Dashboards. - Manages employee relations and supports the management team with performance/disciplinary disputes/grievances or restructures, providing advice and guidance. - Designs and adapts HR policies, aligned to the EU HR strategy. - Looks after HR brand alignment to deliver high-quality service with suitable HR products, ensuring effective communication, buy-in, and engagement. - Employer Value proposition: maintenance and development of our platforms for internal and external use, development of new content to ensure relevance, follow up on EVP actions and initiatives. - Monitors promotions/career progression, salary benchmarks, and reward & wellbeing portfolios. - Ensures Compliance & Audit; actively identifies gaps, proposes, and implements changes necessary to cover risks. - Maintains relationships with public institutions. - Connects processing between People Operations, Talent Development, and the EU CoE. Great Opportunity to join an international SSC - Fluent level of English is a must. - Significant experience in a similar role, including implementing HR policies & processes, organizational effectiveness, and/or change management with strong exposure and ownership. - Fluent in LANGUAGES. - Qualification (BA) in HRM preferred. - Active Business Intelligence. Strong strategic and business awareness and capabilities, curiosity in gaining a good understanding of the business - the market, challenges, business models, principles, and processes (particularly for the recruitment industry) - as well as having speed and robustness of thought. - Technical/Functional Competence: An excellent knowledge of HR processes and practices, employee relations principles, practices, methods, and programs, compensation & benefits, as well as strong process and project management skills. Experienced with European employment laws and standards. - Behavioral Competence: Establishing strong credible relationships with senior leaders. Excellent personal interaction and behavior which supports forward thinking, drive, listening, and empathy
