Who are we?Hult EF Corporate Education (Hult EF)'s purpose is to release human power to change the world through learning.We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education.We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world's leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.As much as we help our clients to be change-makers, we also empower our people to drive positive change.We believe nothing is impossible, especially if we work as a team.We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality.We are curious, creative, and positive.The OpportunityOur Operations team is looking for a new Student Advisor (sick leave replacement) to provide excellent support to our French speaking customers through outbound calls.This job necessitates patience, attentiveness, time management, and the ability to work independently.A successful candidate will thrive in a friendly but hard-working environment and is eager to build strong relationships with their customers, work in and learn from an international team, and make an impact in an innovative educationcompany.Why work with us?Opportunities to lead projects and develop products for our clients, producing meaningful work that makes a difference to people's lives.Developing our talent is core to our values.We provide regular trainings, access to self-development platforms, real ownership, and career progression opportunities.A competitive salary (based on track record) and benefits packages.Comprehensive Onboarding and development programs.A strong network of international peers and collaborators.Key responsibilitiesMotivating and guiding our students through our online school and our testing systems.Advising our learners on how to achieve personal and company learning targets via phone, e-mail and live chats.Presenting the different school features and options to provide a customized service.Overcoming students' objections, anticipating their needs by giving personal solutions to manage time and progress.Offering calls and following up services mainly inFrench (C1/C2).Providing technical solutions to ensure all our students have the best learning experience using EF products.Reporting to the market Supervisor.The skills & experience we look for Soft skills:Able to work independently and as part of a team.Strong attention to detail and problem solving skills.Excellent organizational skills.Great time management.Customer-oriented mindset.Active listening.Excellent interpersonal and communication skills.Hard skills:Have excellent writing and speaking skills in French and English.Process oriented.Omnichannel awareness.Digital literacy.High knowledge of Microsoft 365 and Salesforce preferredTo thrive at Hult EF, you will:Be focused on students' satisfaction and ready to go the extra mile.Have a strong personal drive and energy.Possess an entrepreneurial spirit with a nothing is impossible mindset.Be excited by having ownership and autonomy.Be passionate about learning, language and being a change-maker.With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.HULT EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
