Customer And Logistics Manager

An important manufacturing and distribution company is seeking to hire a Customer and Logistics Manager for their offices in El Prat de Llobregat.Your Responsibilities:Elevate Customer Experience: Drive our Order to Cash process to surpass customer expectations with unparalleled service and cost efficiency.Masterful 3PL Management: Lead our third-party logistics partners to exceed SLAs and deliver an outstanding Delivery and Installation experience.Achieve Sales Milestones: Collaborate with our sales team to hit targets, minimize backlog, and optimize revenue.Streamline Logistics: Continuously improve logistic costs, stock optimization, and ensure a lean, efficient Order to Cash process.Precision Invoicing: Oversee invoicing processes, ensuring compliance with local tax laws for seamless operations.Sales Forecasting: Partner with the Country Manager to create accurate, reliable sales forecasts on a monthly, quarterly, and yearly basis.Order Management Excellence: Ensure timely, precise order processing and portfolio management, maintaining data integrity and reliability.Proactive Claim Resolution: Lead our Customer Claim Management to provide swift, effective solutions, ensuring customer satisfaction.Governance and Compliance: Uphold robust governance and compliance standards within the Order to Cash process.Team Building: Cultivate a strong, capable, customer-focused team that is both engaged and highly competent.Smooth Transitions: Support and manage the seamless transition to a new 3PL provider, ensuring continuity and excellence. Support and manage the seamless transition to a new 3PL provider, ensuring continuity and excellence.Requirements:7 years of experience in the same or a similar positionAdvanced English (proficiency)Leadership skills#J-18808-Ljbffr