At Amazon, we are working to be the most customer-centric company on earth and we are striving to provide best-in-class delivery services. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately and cost effectively as possible.
Our last-mile team is looking for a dynamic, autonomous and well-organized Account Manager for Hub Delivery program, who will be responsible for managing a pool of local stores, as well as the relationship with several other stakeholders (as DS Ops, CO, SnOP, etc). This is an opportunity to be part of a new and quickly growing environment that is focused on improving the delivery experience for our customers, mainly in urban and rural areas of Spain.
Key job responsibilities
• Build relationship with Hub Delivery store owners and cultivate trust among community leaders.
• Provide lifecycle management and operational support for on-boarded Stores.
• Support your team in daily management of operations, including monitoring performance, leading meetings, assigning job duties and dealing with ambiguity.
• Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality (i.e. contingency plans for late trucks volume).
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences.
• Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
• Continuously utilize software and hardware tools to ensure normal day to day operations.
• Ensure supervisors have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and manage escalations.
• Work closely with Operations and CO team, ensuring regular communications.
• Willingness to travel to visit Hub Delivery Stores / Delivery Stations (regional level). (Frequency will vary)
• You are willing to work in non-traditional shift pattern which may include weekends.
BASIC QUALIFICATIONS
• A degree
• Relevant experience in logistics
• Relevant experience in analyzing data to measure/optimize performance, with a high bar for accuracy and detail.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Advanced proficiency in written and verbal Spanish and English
• Relevant experience of communicating with a wide range of stakeholders, including your peers, cross-functional teams and leadership
• Relevant experience in meeting deadlines, managing multiple priorities and working independently in an ambiguous and fast-paced environment.
• Relevant experience in connecting with partners and building relationships
• Relevant experience in managing people
PREFERRED QUALIFICATIONS
• Relevant experience in identifying problems and building scalable processes to fix them.
