Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid growth and expansion and looking for a Channel & Enterprise Account Executive who is ready to join us in creating a #CyberFit future and protecting the digital world!
As a Growable Partner Success Manager, you will be focused on driving consumption, engagement, and preventing churn of the Acronis Service Providers in the assigned region.
WHAT YOU'LL DODrive partner's engagement and satisfaction throughout the entire partner lifecycle.Ensure assigned Service Providers are engaged with Acronis, which includes, but is not limited to:Backing up Customer's or their own data.Consuming services on or above their monthly commitment.Protecting workloads, adding new ones.Passing certifications.Logging into the Management Console, Partner Portal, Academy.Connect with Acronis Service Providers using the approved tools, including but not limited to Avaya, Zoom, Outlook, Gainsight, etc.Guide Service Providers through all needed training sessions, resources, and tools.Guide partners to adopt Acronis Automation tooling to increase their operational efficiency.Put maximum efforts to avoid churn and retain a Service Provider.Maintain a regularity/frequency of contact with every partner depending on priority.Do the research before reaching out to a Service Provider and prepare questions based on it, using the company's website, LinkedIn profile, and any other public information about the company or contact.If needed, find additional contacts of a Service Provider via LinkedIn, Salesforce database, connections.Co-operate with all related departments at Acronis: Solution Engineers, Support, Sales Enablement, Product Management, etc.All activities must be documented in Salesforce; demo sessions via Zoom should be done with the camera on.Understand Acronis brand messages and communicate them effectively to prospects; respect and support sales' role in promoting a positive brand image.Understand Acronis key competitors and effectively communicate differentiators ('kill points') of our products/solutions.Receive coaching feedback and participate in individual coaching sessions.Pass obligatory quarterly upskill training sessions.WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)Experience in an equivalent role highly desired.Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questions.Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy.Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities.Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies.Strong presentational, communication, interpersonal, planning, and time management skills.Fluent in English.Passion and commitment to succeed by working hard and never giving up.WHO WE AREFounded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world every day are the cornerstones of the Acronis Team.
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