Hs-823 | Head Of Customer Service - Gelatoconnect

About GelatoGelato has built the world's largest and most global network for on-demand production of customized items e.G. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply and demand, there is no waste, and carbon emissions are reduced. We own no assets - we build the software that connects world-class production facilities all across the world. We have more than 130 production partners in 32 countries. In 72 hours we can reach more than 5 billion people with customized products in a smarter, faster, and greener way.Gelato is changing the way that customized products can be produced on-demand. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses. With local production, and exact matching of supply and demand, there is no waste and carbon emissions are reduced.Job Overview and Purpose of the Role:The ideal Head of Customer Service is an experienced leader who is comfortable managing internal and outsourced teams, with a range of skills that include: critical thinking coupled with data-driven strategic planning, customer obsession, proactivity to implement new ways of working (e.G. AI-driven), and the ability to prioritize effectively. In the fast-paced environment Gelato operates, the candidate must be able to quickly adapt, make decisions, and surface relevant and necessary questions to change and enhance customer experience, all while maintaining lean operational costs and high efficiency.Responsibilities:Leadership: Lead, coordinate, oversee, and coach teams of +10 members and indirect outsourced partners.Customer Obsession & Communication: Exceptional focus on customer satisfaction and clear communication with clients and different internal stakeholders.Adaptability: Thrive in a dynamic, fast-paced environment with constant changes.Operational Efficiency: Drive improvements in customer experience while managing operational costs.Out-of-the-box mentality: Eagerness to learn and implement new ways of working, leveraging new tools and advances (e.G.).#J-18808-Ljbffr