Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time.
Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required. Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIsWhere applicable ensure Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentationWorking knowledge of systems and tools to perform daily tasksAbility to recognize and deal appropriately with sensitive and confidential informationSuccessful completion of all learning objectivesAll system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateTime Recording to be completed accurately and on timeNGA Security Standards are understood and adhered toContribute to team meetings and raise any issues immediately to your Service ManagerEnsure you are up to date with all NGA HR announcementsParticipates in projects as needed and assignedKey Criteria to monitor performance Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsDemonstrate professionalism and act responsiblyProfessional /Job Experience Basic understanding of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast-paced environmentAttention to detailExcellent written and verbal skills - EnglishSelf-motivated and a willingness to learnAcademic Degree/Education and Training Alight Core Competencies Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities.Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success.Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
Our commitment to Diversity and Inclusion Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.
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