As a Housekeeping Supervisor Trainee, you will immerse yourself in the operations of the housekeeping department at a luxury 5-star hotel.
This 6-month program is designed to equip you with the skills, knowledge, and experience needed to excel in a supervisory role.
You will work alongside experienced professionals, overseeing housekeeping staff, maintaining quality standards, and ensuring exceptional guest satisfaction.
Key ResponsibilitiesSupervisory DutiesAssist in supervising daily housekeeping operations, ensuring all areas are cleaned and maintained to 5-star standards.Coordinate team schedules and delegate tasks to housekeeping staff.Conduct inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, presentation, and safety standards.Monitor staff performance and provide feedback or coaching under the guidance of the Housekeeping Manager.Operational SupportAssist with the preparation and distribution of daily task assignments for the housekeeping team.Support inventory management by tracking stock levels, managing supply orders, and distributing amenities and cleaning materials.Oversee laundry operations, including linen tracking and quality checks.Guest Service ExcellenceRespond promptly to guest requests, complaints, and special requirements, ensuring high levels of satisfaction.Coordinate with other departments, such as Front Office and Maintenance, to resolve guest issues and ensure seamless operations.Manage lost-and-found processes and other guest-related housekeeping concerns.Leadership DevelopmentParticipate in team briefings and contribute to enhancing housekeeping procedures.Learn to address operational challenges, such as unexpected staff absences or high-demand periods.Assist in the onboarding and training of new team members.Special ProjectsSupport seasonal cleaning initiatives, event preparations, and deep-cleaning projects.Participate in efforts to enhance sustainability and efficiency within the department.Learning ObjectivesAcquire in-depth knowledge of housekeeping operations and supervisory responsibilities in a luxury hotel setting.Develop leadership, decision-making, and problem-solving skills in a high-pressure environment.Gain expertise in quality control, guest relations, and team management.Build a solid foundation for a career in luxury hospitality, with opportunities for progression.RequirementsEnrollment in or recent graduation from a hospitality, tourism, or business management program.Passion for delivering exceptional guest experiences in a luxury environment.Strong organizational skills and attention to detail.Proactive, adaptable, and eager to take on challenges.Excellent interpersonal and communication skills.Basic proficiency in English (additional languages are a plus).Willingness to work flexible hours and perform physically demanding tasks.Role: Housekeeping Supervisor Trainee
Job Type: Apprenticeship, Full Time
Location: Girona
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