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Job Description Key Responsibilities: Supervision of Housekeeping Team Members:
Recruit, train, and manage the housekeeping team. Set work schedules and ensure adequate staffing levels. Monitor performance and provide regular feedback. Room and Public Area Inspection:
Ensure that guest rooms, public areas, and back-of-house areas are maintained to the highest cleanliness standards. Conduct regular inspections and address any cleanliness or maintenance issues. Inventory and Supplies Management:
Monitor and manage housekeeping supplies, including cleaning materials, linens, and guest amenities. Ensure inventory levels are sufficient and restock as necessary. Budget Management:
Prepare and manage the department's budget. Control expenses to meet budgetary goals. Collaboration with Other Departments:
Work closely with the Front Office and Maintenance departments to ensure timely turnover of rooms and address maintenance issues. Coordinate with the laundry department for linen supply. Guest Satisfaction:
Strive to enhance the guest experience by maintaining a high standard of cleanliness and service. Health and Safety Compliance:
Ensure the housekeeping team follows all health and safety regulations. Implement and monitor hygiene and cleanliness standards to comply with hotel policies and local regulations. Training and Development:
Provide ongoing training to team members on proper cleaning techniques, guest interaction, and safety protocols. Promote career development opportunities within the housekeeping department. Sustainability Initiatives:
Implement environmentally friendly practices, such as minimizing water and chemical use, and recycling. Qualifications Bachelor's degree in Hospitality Management or related field preferred. 3-5 years of housekeeping management experience in a hotel or resort setting. Skills:
Strong leadership and organizational skills. Attention to detail and commitment to high standards. Proficiency in housekeeping management software. Excellent communication skills, both verbal and written. Strong problem-solving abilities. Ability to work under pressure and meet deadlines. Excellent interpersonal skills with a focus on guest satisfaction. Additional Information Your team and working environment: Pullman Dubai Downtown is a cosmopolitan 5 star hotel located in Business Bay district in close proximity to the Burj Khalifa, Dubai Mall and the Dubai Downtown area with stunning views of the Dubai Skyline and Dubai Water Canal.
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