The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Purpose of the role: The Hotel Receptionist is the first point of contact for guests and provides exceptional customer service during their stay at the Burman Hotel.
This role involves managing reservations, check-ins, and check-outs, and addressing guest inquiries and requests.
Estimated start date: December 2024 Your responsibilities will be: Maintain complete knowledge of and comply with all departmental policies, product offerings, service procedures, and standards.
Greet guests warmly and assist with check-ins and check-outs.
Handle reservations, booking inquiries, and modifications.
Control room inventory for respective room types and categories.
Provide information about hotel services, facilities, and local attractions.
Anticipate guests' needs and respond promptly.
Resolve guest issues and complaints promptly and professionally, ensuring guest satisfaction.
Maintain a tidy and organized front desk area.
Assist with administrative tasks as needed.
Coordinate with housekeeping and other departments to ensure guest satisfaction.
What we expect from you: Proven experience as a Receptionist or in a similar role within the hospitality industry.
Excellent customer service and communication skills.
Proficiency in MS Office and hotel management software.
Ability to multitask and prioritize tasks effectively.
Professional appearance and demeanor.
Proficiency in English at a conversational level.
Team player with a passion for delivering exceptional guest experiences.
Why Join With Us?
Celebration Time off: a birthday day off, and paid vacation days for personal milestones (e.g., child's first school day, marriage).
Health Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
Sick Leave: Paid sick leave from the 2nd day.
Work Essentials: Shoe compensation and work outfits provided by the company.
Makeup Compensation for women.
Training On boarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
Learning Development: A generous learning and development package.
Investment Opportunities: Option to invest in the Group's venture fund, Yolo Investments.
Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
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