Company Description
Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses, with a name synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
An exceptional opportunity presents itself for a Host to join the Raffles London at The OWO. Reporting to the Bar Manager, you will be responsible for greeting and welcoming guests along with serving them in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. The Host will also need to have extensive knowledge of menu offerings and systems informatics. You will maintain a clean and well-organized workspace and dining area while communicating with reservations teams and liaising with guests to take reservations and special requests. Supporting other team members when required and supplying guest feedback and requests to management.
Specifically, as the Host, your responsibilities will include:
Manage guest queries, bookings, and special requests in a friendly, timely, and efficient manner.Ensure knowledge of menu and all products, special events, and promotions.Follow correct reporting procedures if faced with issues.Practice grooming standards including uniform dress code, cleanliness, and personal hygiene.Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay.Have a good knowledge of the restaurant's seating arrangements.Accompany guests to their table and ensure their welfare.Orient guests in the restaurant and respond to any questions about the brand, the concept, the food, and the artists exposed in the restaurant.Comply with restaurant security, fire regulations, and all health and safety legislation.Commit to the best possible sustainable practices on a daily basis in terms of waste management and purchasing.Take on additional responsibilities in the absence of the line manager or senior employee.Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.Who are we looking for?
Excellent skills where a positive environment culture is created by strong values. Open-minded.
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