Be part of the Shack Girl team Join a motivated, energetic team excited to serve and lead the restaurant to success. The ideal Shack Girl possesses a welcoming and friendly personality, along with exceptional customer service abilities. We believe the success of our restaurant is reflected in the customer service abilities of our Shack Girls. In addition, we offer Vision, Dental, Health benefits, Paid Vacation, and competitive wages. Are you ready to be part of our Shack Girl Team?!
Company Overview: The Shack Restaurants takes pride in being a locally owned business providing the Best Wings in our city since 2009! The Shack is not only known for the best wings in town but also for our delicious made-from-scratch menu items like burgers, appetizers, salads, and more. We offer a great atmosphere with sports, live music venues accompanied by great cocktails, and a great selection of beers.
Job Summary: The Shack Restaurants Hosts provide world-class service. The Shack restaurants are very busy, and the hostess will properly attend to all guests. The role of a Host entails providing friendly, responsive service to create a spectacular dining experience for all our guests. Hosts are required to be welcoming and warm when greeting our guests upon arrival, while also managing the guest list efficiently and in a timely manner to provide the best service.
Responsibilities: Promote, work, and conduct oneself in a manner consistent with the mission of THE SHACK RESTAURANTS. Open the front door for guests entering or leaving the restaurant when possible. Inform guests of establishment specialties and features. Warmly and graciously greet all guests and seat them at tables or in waiting areas. Record guest names and the number of people in the party and provide guests with estimated waiting times when immediate seating is limited. Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Provide guests with menus and inform them of their server's name upon seating. Engage in conversation with guests during the waiting period. Locate waiting parties when tables become available. Answer telephone calls and respond to inquiries or transfer calls. Inspect dining and serving areas to ensure cleanliness and proper setup. Maintain all entrance windows and doors clean, and clean as needed without the directive of a supervisor. Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant. Fill in for fellow employees where needed to ensure guest service standards and efficient operations. Relay messages to servers and bussers as needed. Thank guests as they leave and invite them to return. Attend all scheduled employee meetings and offer suggestions for improvement. Qualifications: Qualifications for Hostess require obtaining Food Handlers certification, must be 16 years of age or older, and must be able to work nights, weekends, and holidays.
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