Join our SmartRental team!
SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs. With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly. Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do? Pre-Opening Planning: Develop a comprehensive training plan for the Rooms Division, covering Front Office, Housekeeping, and Guest Services operations.
Collaborate with the Chief Operations Officer, Area Manager, and Department Heads to identify training needs and objectives.
Design training materials, manuals, and resources tailored to the specific needs of the hotel's Rooms Division.
Coordinate training schedules, logistics, and resources to ensure a smooth and efficient training process.
Training Delivery: Conduct in-depth training sessions for Front Office, Housekeeping, and Guest Services teams, focusing on operational procedures, service standards, and guest interaction.
Utilize a variety of training methods, including classroom instruction, hands-on demonstrations, role-playing, and on-the-job training.
Ensure that all Rooms Division staff are proficient in using property management systems (PMS), housekeeping software, and other relevant tools.
Facilitate cross-departmental training to promote teamwork and a holistic understanding of hotel operations.
Operational Readiness: Lead operational simulations, soft openings, and trial runs to assess staff readiness and identify areas for improvement.
Assist in establishing and refining standard operating procedures (SOPs) for the Rooms Division.
Monitor the implementation of brand standards and service protocols, making adjustments as necessary.
Work closely with department heads to ensure all operational aspects are aligned with the hotel's goals and standards.
Team Development: Provide coaching and mentorship to new hires, fostering a culture of excellence and continuous improvement.
Assess the skills and competencies of Rooms Division staff, providing feedback and additional training as required.
Identify and nurture high-potential employees for future leadership roles within the Rooms Division.
Encourage a guest-centric approach in all training activities, emphasizing the importance of personalized service.
Post-Opening Support: Offer ongoing training and support during the initial weeks of operation, addressing any challenges or issues that arise.
Collect feedback from staff and guests to evaluate the effectiveness of training programs and make necessary adjustments.
Work with the Chief Operations Officer to refine training content for future hotel openings.
Ensure that all staff members continue to adhere to brand standards and operational procedures as the hotel matures.
What do we look for? Minimum of 3-5 years of experience in Rooms Division management or a similar role in the hospitality industry.
Experience with hotel pre-openings is highly desirable.
Bachelor's degree in Hospitality Management, Training & Development, or a related field preferred.
Fluent in Spanish & English; other languages will be valued.
Availability to travel.
What do we offer? Competitive salary.
Possibility of professional development and growth within an expanding company.
Discounts in our hotels and other benefits.
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