SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job DescriptionWhat you'll do We are looking for an experienced Head of Bars & Restaurants to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Food & Beverage, the Head of Bars & Restaurants directs the operations of all the Food & Beverage outlets within the hotel. The Head of Bars & Restaurants assures the hotel service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development.
Ensures high-quality service that meets guest needs promptly and courteously, maximizing satisfaction and encouraging return visits. Regularly assess guest satisfaction levels and implement strategies to exceed expectations.
Ensures that regular, on-going communication occurs in all restaurants and bars.
Defines service standards and lead the team to consistently meet them. Provides training and guidance to the team on how to deliver the service.
Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions.
Tracks and control team productivity and operational expenses to ensure profitability.
Ensures that food and beverage products are of the highest quality and presented effectively.
Supports the Director of Food and Beverage in various administrative tasks, including departmental reports and strategic planning.
Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards.
Implements and enforces cash and payment control policies within food & beverage areas, ensuring compliance among staff.
Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.
Focuses on the operational area of the department, being 70% of the work related to operations.
QualificationsWhat we are looking for... Degree with emphasis in Hospitality/Restaurants management.
+4 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role.
Knowledge of local market will be a plus.
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests and colleagues alike. You make a positive impact.
You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS's unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You're up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.
Additional InformationWhat's in it for you... The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
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