Head Of Operations

JD for Head of Operations – Telecom Network
RESPONSIBILITIES

- Drive Level 1 and Level 2 Network Operations support functions spread across different locations.
- Accountable for tracking SLA/KPIs and corrective action for meeting contractual obligations.
- Participate and contribute in all Governance & Program Review meetings.
- Manage stakeholders at Cx O and Operational level.
- Develop and maintain customer relationship.
- Responsible for all operations issue and escalation handling.
- Continuous process review and optimization.
- Drive automation initiatives for service delivery improvement and cost optimization.

SKILLS AND KNOWLEDGE

- Minimum 15+ years of experience in working with Telecom Equipment Manufactures or Mobile Network Operators with operational experience of managing Network Operations Center (NOC) for Voice/Data/Video Services.
- Strong Knowledge and exposure to Network and Service Monitoring processes - Incident Management, Change Management, Problem Management.
- Strong Leadership skill and team handling capability of 70+ members spread across multiple geographies.
- Should have knowledge of network and services performance KPIs and SLAs.
- Basic Knowledge of Telecom Network Elements like RAN, IP, Core, Fixed Access, Transport, TV services.

Language:
Excellent written and verbal SPANISH and ENGLISH communication skills.
Educational Qualifications: Graduation or Post Graduation in Engineering and Management
Location: Madrid, Spain
Job Type: Permanent
Pay: 60,000.00€ - 65,000.00€ per year
Experience:

- Telecom Equipment: 10 years (Preferred)
- Network Operations Center: 5 years (Preferred)

Language:

- Spanish Fluent (Preferred)