BNP PARIBAS GROUP
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 12 business lines.
BNP PARIBAS CARDIF
BNP Paribas Cardif is a global insurer with a presence in more than 30 countries, 50 years of history, and a central position within the BNP Paribas Group business. Today, we lead the payment protection insurance market and provide protection to more than 100 million customers worldwide. At Cardif Iberia, we have close to 200 employees in our Madrid and Lisbon offices, who work together every day to provide our partners and customers with the best insurance solutions.
Our mission as a company? To make insurance more accessible.
Hierarchy
Direct dependence on the COO being part of the N-1 team above the Executive Committee. Under his management and responsibility would be the departments of Claims, Administration, Customer Service, and Procurement & Outsourcing into Iberia perimeter (Spain & Portugal).
Mission
As Head of Operations for Cardif Iberia, you are responsible for serving partners and insured customers ensuring the quality of the activities and agreed operational management and ensuring optimization, implementation, and monitoring of the company's strategic operational processes. Additionally, you will lead the design and ensure operational efficiency according to the policies, rules, and standards set by the Company.
Responsibilities
Ensure the proper functioning and quality of the Cardif Administration, Customer Service, and Claims Departments, ensuring adequate, fluid, and effective service for external and internal customers.
Support the development, transformation, implementation, and coordination of the projects or GPS agreed by Cardif Iberia, as well as ensure the correct functioning of the tools used in the whole area.
Support the growth and consolidation of Cardif Iberia regarding the Operations Department, and share knowledge and best practices of the market, incorporating those interesting for a better consolidation of local activity.
Establish controls to detect fraud and/or money laundering, verifying the detailed monitoring of the rules on money laundering established by the BNP Paribas Group and/or local regulations.
Ensure compliance with the requirements set out in the custody and transmission of information processes (in particular with regard to the GDPR).
Manage and motivate team members, clearly defining the responsibilities and objectives of the employees in your charge, monitoring their performance and evolution, identifying training plans, and communicating clearly the strategic orientations of the company.
Participate in the definition of human resources management, through the discussion, formulation, and implementation of policies and people management practices.
Represent the company and Ops with collaborators/associates/customers at those events for which it is required.
Ensure that the process of screening sanctions to the customer database is carried out completely and timely according to the Local Automatic Screening Procedure.
Position requirements
University studies related to Business Administration, Administration, or similar.
Master's or Post Graduate in Operations or Business Administration will be highly valuable.
5 years of experience in positions of Head of Operation in insurance companies. Knowledge of information systems related topics and Agile/Lean.
People management will be an essential requirement.
Fluent in English.
Good analytical skills, excellent formal and informal communication skills.
Business Skills
Operations and Processes
Production Operation Steering
Risk anticipation
Business Organization
Insurance Knowledge
Analysis Capacity
Ability to understand, explain and lead the change
Transformation Mindset
Benefits
What do we offer you? Get to know all the advantages of working with us:
You will be part of BNP Paribas, a leading financial Group across Europe and an international key player made up of 190,000 employees, 145,000 of whom work in Europe.
We work under a hybrid work model we call Smart Working. This allows you to work 50% from home and 50% as a team in the office.
Our schedule is flexible throughout the year. In addition, in summer you can enjoy two months of intensive working hours, and on your birthday you have a vacation!
As a reward for work and annual performance, we offer a variable linked to objectives.
We offer allowance for per diems and teleworking.
We contract for all our employees a life insurance and pension plan.
You will not stop training. We have the most advanced training tools so that you can recycle your knowledge as and when you want. All our employees have English classes.
We like to take care of our employees; we have a doctor in our facilities every day of the week.
We are very committed to society. That's why we provide all employees with volunteering activities within your working day.
Diversity and Inclusion Commitment
BNP Paribas Group offers an equal opportunity employer and prides itself on providing equal employment opportunities to all job seekers. We are actively committed to ensuring that no person is discriminated against on the basis of age, disability, gender change, marital or marital status, pregnancy and maternity/paternity, race, religion or belief, gender or sexual orientation.
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