Head Of Customer Success

Detalles de la oferta

The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of profession Key Responsibilities: Collaborate with the Leadership team on the development and execution of a comprehensive project management framework that aligns with long-term strategic goals. Work closely with the Head of Outbound Marketing to ensure that project management practices contribute to the broader company vision, supporting both operational excellence and customer-centric outcomes. Oversee the planning, execution, and delivery of all projects, ensuring they are completed on time, within scope, and with the highest quality standards. Continuously evaluate and optimize project management processes and methodologies, identifying tools that enhance efficiency, effectiveness, and scalability. Onboard, mentor and guide the project managers, fostering a culture of continuous improvement and accountability, helping the Head of Outbound Marketing to ensure we have the correct skillsets and incentive programmes to deliver continuous account growth, retention, and customer satisfaction. Constantly hunt for opportunities to 'Wow' our customers and leverage memorable customer experiences to deliver growth Work closely with other departments to ensure seamless project execution, fostering a culture of collaboration and shared success. Ideal Candidate Profile: Extensive experience in project management, with a proven track record of successfully managing complex projects. A CX advocate who understands how to strike a balance between customer needs and business goals. Strong understanding of project management methodologies, tools, and best practices. Demonstrated ability to lead process improvement initiatives, particularly in integrating automation and new technologies. Excellent leadership and people management skills, with a focus on mentoring and developing talent. Strong strategic thinking and problem-solving abilities. Some exposure to Revenue Operations (the friction vs force concept) and EOS methodologies The ability to demand, assess, and leverage data to improve business and customer outcomes nals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results. LI-YM1


Salario Nominal: A convenir

Fuente: Adzuna_Ppc

Requisitos

Customer Host (8 Hours Ftc)

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women'...


White Stuff - Otra

Publicado 15 days ago

Contact Centre Support

Who are we? We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quali...


Motorpoint - Otra

Publicado 15 days ago

Dutch Or Flemish Customer Technical Support Agent

Are you ready for an exciting opportunity to work and live in Tangier, Morocco? We're looking for enthusiastic individuals to join our team as Customer Suppo...


Recruit4Work Sl - Otra

Publicado 15 days ago

Serbian Customer Service Representative

We are looking for a Customer Support Representative for a Prestigious Travel Company. If you are an empathetic individual with excellent listening skills, a...


Recruit4Work Sl - Otra

Publicado 15 days ago

Built at: 2024-11-18T06:35:54.568Z