.Head of Customer and Commercial (Tech Product Manager) Contract Type: Permanent Directorate: IAG Tech IAG Tech is part of International Airlines Group, one of the world's leading airline groups, with 598 aircraft flying to over 270 destinations, carrying more than 120 million passengers each year. IAG Tech provides world-class IT solutions to IAG's operating companies which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling. Purpose of the role To be a trusted partner owning the whole lifecycle of 22 technology products supporting Customer & Commercial business processes of Iberia, being end to end accountable for strategy, delivery, operations and continuous improvement of those technology products. Ensures product teams are focused on delivering business outcomes, value and services that meet expectations on quality, cost and performance. Accountabilities Working in partnership with IAG Tech and the business to: Become a trusted partner to the business and own the relationship with the business directors / product owners / sponsors for the product area Define the product vision and roadmap aligned to business and technology strategy, plans and priorities Working in partnership with Enterprise Architecture team, define 3-5 years technology strategic roadmap for Customer & Commercial products keeping them updated on a yearly basis Ensure strategic plans are actioned and funding is secured through financial planning process Agree the strategic themes, portfolio vision and backlog, and EPICs as part of a Lean Portfolio Management process to agree the expected outcomes during the year Create the framework to size (resource and budget), shape (Dev, DevOps, DevSecOps) and populate the product team(s) to ensure that product vision and roadmap can be delivered Determine and monitor delivery approach , i.E. requirements require a Solution Delivery (Large Solution) and/or Product Delivery (Essential) approach For large solutions , ensure the creation and maintenance of a solutions backlog, run solution demos, operate a solution train and manage delivery of capabilities and enablers For core (essential) solutions , create and maintain program and team backlogs, run system and program increment demos, drive a continuous delivery pipeline including agile release train, scrums, etc. to manage delivery of capabilities and enablers. As part of this use techniques such as agile, continuous learning, design thinking, eXtreme Programming, kanban, retro's, in coordination with other areas of the Tech organization as Enterprise Architecture and Software Engineering Lead the product team to ensure it focuses on delivering business outcomes, value and services that meet business expectations on time to market , quality , cost and performance Ensure that the performance of the product team is demonstrated through KPI's that measure relevancy (e.G. NPS), usage (e.G. transaction volumes), value (e