(H-174) | Customer Care Specialist (Swedish Market)

What you will do:Answer incoming requests via phone, email, and chatAssist our customers on questions about our electronic reservation book, our website, or appPut yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needsWho you are:Based in BarcelonaNative level of Swedish and fluent in English. Speaking more languages is always welcome!An open-minded person with a high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentWhat we offer:A Permanent contractFlexible working environment (2 days home office per week)Competitive fixed salary, bonus, and equityLunch vouchers available for each working dayInternational teams - More than 30 nationalities and 16 offices worldwideHighly inclusive working environmentLifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc.Continuous learning and development programs (with full access to LinkedIn Learning!)Free access to the Calm appHealth insurance fully covered by the companyLife Insurance and Disability at no cost to the employeeAmazing offices with dining, coffee point on each floor, and leisure areaTeam building eventsAt TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.
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