Company Description
Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:
Why work at Fairmont Waterfront? Deeply committed to sustainability and communityMore than 50% of leadership team including c-suite, are womenFirm believers in diversity - we have colleagues from 60 countriesPassionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversitytraining for all colleagues, hotel level committee and representationIndustry leading Leadership program and learning program through our AcademiesGreat perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5300 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!One free stay through our Be Our Guest ProgramFull rate of pay, $29.85/hour*full-time and part-time status colleagues Job Description
Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Join Fairmont Waterfront and takepart in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary!
What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional serviceProudly promote the hotel facilities, findingopportunities to enhance our guest's stay and create a personalized experienceMaintain accurate records of daily transactionsHandle guest requests effectively and promptlyCash handling which includes currency exchange and balancing a floatBecome familiar with group resumes ensuring all details of incoming and outgoing groups are observedServe as sales agent promoting and up-selling hotel servicesMonitor rooms' inventory to assist in maximizing rooms' revenue Qualifications
Your experience and skills include: Service focused personality is essential; previous Front Desk experience preferredPost-secondary education in Hotel Management an assetComputer literacy a must with Opera experience an assetProfessional appearance and demeanorA passion for Guest Service and a skill for anticipating guest needsAbility to work in a team environmentStrong communication and interpersonal skills requiredAbility to work under pressure and manage conflicting prioritiesMust be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidaysAbility to speak another language fluently an asset Additional Information
Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
#J-18808-Ljbffr
