Guest Relations Intern In Hanoi, Vietnam - (Madrid)

Empresas: RMC Asia The RMC Asia team is recruiting guest relations interns on behalf of Meliá Hotels & Resorts' 5-star resort in Hanoi, Vietnam! The program is a part of RMC Asia's Cultural Exchange Programs: a variety of internships, management training, and contractual positions across Asia's top hotels and resorts, offering a growth journey for participants through practical work experience and unique cultural exchange in Vietnam. Don't miss out – apply by sending your resume today! DETAILS ? Host: A 5-Star Resort by Meliá Hotels & Resorts ? Destination: Hanoi, Vietnam ? Department: Front Office ? Program: Hospitality & Business Internship ? Duration: 12 months ? Intake: October - December 2024 GUEST RELATIONS - RESPONSIBILITIES ? Review arrival lists to welcome guests ? Attend to special guests (e.G. VIPs) and answer their inquiries ? Provide information about hotel services, amenities, areas, and venues ? Anticipate guest needs and build rapport with customers ? Address customer complaints ? Record information in the logbook daily ? Ensure compliance with health and quality standards ? Other related duties in the front office department PROGRAM BENEFITS ? Accommodation ? Visa sponsorship ? Monthly allowance ? 3 on-duty meals per day ? Local transportation ? Uniform with laundry service ? Travel and health insurance ? Arrival support ? Recruitment opportunity by the host ? An unforgettable educational travel experience ? Additional benefits provided by the host! Requisitos : ? Enrolled students only ? School, college, or university reference letter ? Conversational English ? Well-groomed ? Pleasant personality ? Clean criminal record ? No drug abuse ? Minimum 6 months passport validity