Guest Experience Supervisor - (Islas Baleares) - (C-379)

Empresas: Kimpton Aysla Mallorca About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca.A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux Mallorca style. Whats the Job?As Guest Experience Manager, youll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. Youll report to the? Front Office Manager Manager.Your day-to-day: Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.Accommodating general and unique requests.Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Answer phones in a prompt and courteous manner.Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What to expect from us: Opening experience!Competitive salary. Discounted international room rates. Employee recognition programmes.Training programmes and access to IHGs training tool. Meals whilst on duty. Uniform and laundry service.Requisitos : Bachelors degree in hospitality or related field. 2+ years experience working in Front Office/Guest Relations department.Must be fluent in local language, English, additional languages will be highly valuable.Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. Opera PMS knowledge will be valuable.
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