.About Four Seasons:Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate.
After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.The Role of Guest Experience Manager:The Guest Experience Manager is an integral part of the Guest Experience Team whose main objective is to ensure our guests are well looked after from the start.
As the first and last impression of the Hotel, this high-profile department carries a special responsibility.
They respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
They handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Interaction with guests will be in person and by phone.
They coach staff to achieve Core and Service Culture standards, conduct performance reviews, and discipline staff as needed.Our Ideal Guest Experience Manager will have:We are looking for individuals who have knowledge of Front Desk Operations with good communication skills.
Speaking, writing and reading English and Spanish is required.
A positive attitude and willingness to learn is a must.
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays