SPA MANAGER (Mallorca) We are Maison CODAGE Spa.
Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence.
CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective.
CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world.
We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being in Santa Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island.
We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.
Who are we looking for: Passionate about the world of wellness, esthetics and luxury cosmetics Warm, dynamic, smiling, and work with attention and intention Ability to listen, to address different audiences and to integrate perfectly into a team Excellent interpersonal skills Team player & Team leader Capable of listening and replying to guests in a courteous and friendly manner Bachelor's degree in hospitality or related field Advance knowledge of standard Spa operations procedures and excellent managerial and supervisory skills Advanced knowledge of treatment skills & therapist licence Proven experience of at least 2 years in the same or similar position Must be fluent in English and Spanish Who knows how to organize your work efficiently Main Responsibilities: ? Team Management - Day-to-Day ? Developing the Spa's revenue ? Growing the Aysla Wellness Club ? Ensuring compliance with quality processes ? Organizing and hosting events ? Performing treatments for journalists, prospects, and key partners ? Direct reporting to Operations Manager Spain PERFORMANCE MONITORING ? Monitor objectives and encourage the team to achieve them.
? Track team training sessions and evaluate their impact.
? Master the appointment and payment software to address all team requests.
? Provide weekly reporting to the Operations Manager Spain.
HUMAN RESOURCES ? Recruiting and managing a team of therapists and receptionists.
? Establishing a high-quality work structure for CODAGE Spain.
? Enhancing team skills through regular product and treatment technique training.
? Conducting coaching sessions to develop sales.
? Recruiting and managing freelance staff.
? Fostering team spirit and encouraging a positive and motivating work environment.
? Performing in-room treatments & training sessions SERVICE AND CUSTOMER EXPERIENCE ? Ensuring excellent service delivery and adherence to processes.
? Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.
? Managing client feedback and resolving service quality issues promptly.
? Gathering customer feedback to continuously improve services.
? Proposing initiatives for customer database actions (follow-ups, offers, etc.).
? Suggesting actions to enhance customer experience excellence.
DAILY OPERATIONS MANAGEMENT ? Supervising appointment planning and optimization.
? Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.).
? Regularly checking that equipment and installations are in good working order and reporting issues to maintenance.
? Ensure and control all necessary amenities and facilities for ensuring an optimal client experience (Tea, Towels, etc.).
? Anticipating replenishment orders based on needs and sales forecasts in collaboration with the Operations Manager Spain.
? Managing inventories and maintaining precise tracking of stock entries and exits.
? Ensuring effective stock management (Orders, Quantities in the booking system, Expired items, etc.).
MARKETING AND BUSINESS DEVELOPMENT ? Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.
? Developing partnerships with companies for privatization, corporate events, etc.
? Creating strategies to attract new clients and retain existing ones.
? Collaborating with the Operations Manager to promote the Spa via social media, local events, and other initiatives.
? Growing Aysla Wellness by recruiting and retaining members.
? Acting as the on-ground relay for the development strategy implemented by the Operations Manager.
? Ensuring effective execution of commercial strategies to meet sales objectives set by management.
MERCHANDISING & BRAND IMAGE ? Implementing and regularly updating visual merchandising according to brand guidelines.
? Guaranteeing a flawless presentation of products and sales areas to maximize visual appeal and impact.
? Contributing to the creation of a welcoming and inspiring environment for clients while respecting the brand's identity.
WELLNESS CLUB MANAGEMENT ? Implementing and regularly updating classes and activities.
? Developing partnerships with companies for privatization, corporate events, etc.
? Managing a team of receptionists.
? Ensuring the maintenance of the highest standards and client satisfaction.
What do we offer: A passionate team (and founders) evolving in a family spirit: welcoming, caring and committed Full time position Advanced training program A competitive fixed salary + bonuses based on objectives A significant discount on all our products And more…