Global Operations Analyst - Customer Care (Remote-Friendly Within Spain) [Hqf953]

Job Description During the past few years, our company has grown like crazy - we grew from a small startup to a global company.
During this fast growth, small local teams developed highly personalized solutions for their local operations.
With the evolution of the teams, the need has come to develop further the insights provided in real time to the different countries, specifically, directed at actions and strategy to take based on prescriptive and predictive analysis.
To do this, we are: Working with local structures across all countries, leveraging the available data and tools to recommend the best next actions.
Analyzing, in real time, how the countries are performing and making necessary corrections.
Ensuring clear and recurrent analysis to provide the best short and long term strategy to our local structures while taking into consideration the biggest bets in each country.
Joining as the Global Operations Analyst, how will you make an impact?
Be a decision maker on operational changes by taking data-driven decisions.
Own the relationship between the global operations team and the local structures.
Propose and influence operational direction of local structures.
Own the relationship between global operations and tool POCs.
Own KPIs management and KPI achievement.
Improve the impact customer care has within the customer's lifecycle.
Drive the information cycles between CC and other departments (CS, sales, etc).
Be a facilitator between the goals of local operations and the overall strategy of the global team.
Drive innovation within the department for all things operations related.
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