Publicada: 12.12.2024. Actual hasta: 25.12.2024 Global Operations Analyst - Customer Care (Remote-friendly within Spain)Salario: a convenir
Summary informationPuesto: Global Operations Analyst - Customer Care (Remote-friendly within Spain)
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: Docplanner BCN
Descripción de la ofertaDuring the past few years, our company has grown significantly. To support this growth, we need to enhance our insights provided in real-time to different countries, specifically directed at actions and strategies based on prescriptive and predictive analysis.
To do this, we are:
Working with local structures across all countries to recommend the best next actions based on available data.Analyzing, in real-time, how the countries are performing and making necessary corrections.Ensuring clear and recurrent analysis to provide the best short and long-term strategy to our local structures while considering the biggest bets in each country.Joining as the Global Operations Analyst, how will you make an impact? Be a decision maker on operational changes by taking data-driven decisions.Own the relationship between the global operations team and the local structures.Propose and influence operational direction of local structures.Own the relationship between global operations and tool POCs.Manage KPIs and ensure KPI achievement.Improve the impact customer care has within the customer's lifecycle.Drive information cycles between CC and other departments (CS, sales, etc).Facilitate alignment between local operations goals and the overall strategy of the global team.Drive innovation within the department for all operations-related matters.Un poco sobre la empresa Docplanner BCNFind the best physicians, search by location and specialty. Book your doctor appointment online on Doctoralia.
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