Description
What makes us Qlik?
A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.
Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI / ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Global MarTech Operations Manager Role
The Global MarTech Operations role is a key contributor to the overall lead management process and the management of the tech stack utilized by Marketing Operations, Marketing, Demand Centre (BDR and SDR), and Sales teams.
This role will be working across different business units.
In this role, you will be responsible for the governance and management of multiple business processes and technologies in our stack supporting lead lifecycle and customer journey, with a primary focus on our event management platforms and processes. Our tech stack includes, but is not limited to, CRM, marketing automation, lead routing and assignment, sales prospecting and engagement, chat engagement, and predictive/scoring/profiling engine.
In this role, you will own user management, design and maintenance of systems integrations and workflows in place between systems, troubleshoot issues, and drive optimization needs.
What makes this role interesting?
Be part of the team that effects change in the business resulting in productivity gains and pipeline generation
Expand your business network through cross-functional initiatives
Here's how you'll be making an impact :
Own vendor relationship for regular business reviews and product roadmap updates
Maintain existing and project manage future integrations of On24 and other event platforms with other technologies to enhance efficiency and provide comprehensive insights
Own relationship with stakeholders to identify areas of optimizations to expand usage and drive adoption of webinar/event tools
Set up and manage users, user permissions, and roles across your technologies
Own and maintain best practice process documentation and other resources for enablement and adoption
Collaborate with stakeholders to define webinar/event goals and objectives
Develop and communicate usage and performance metrics to stakeholders
Provide insights and recommendations for improving future webinars/events based on data analysis
Support the builds of webinars/events on On24 and other relevant event platforms
Conduct pre-webinar checks and rehearsals to ensure smooth execution
Troubleshoot issues during the planning or live phases of webinars/events
We're looking for a teammate with :
Excellent project management and organizational skills
Ability to demonstrate analytical and problem-solving skills
Proven ability to prioritize and work independently within a fast-paced environment
Self-driven with the ability to work independently but works well as part of a larger group
Excellent verbal, written, and communication skills
Strong attention to detail
Experience training users on the usage of technologies and generating documentation for process flows
Ability to work cross-functionally between teams (IT, marketing, sales, marketing operations)
Proven experience managing webinars and other event platforms
Strong knowledge of webinar/event platforms (On24 and similar)
Strong knowledge of CRM (preferred)
Strong knowledge of marketing automation (Marketo preferred)
Good working knowledge of lead management, inbound and outbound processes
Drive to learn and establish self as subject matter expert on multiple marketing technologies
Languages: Business level English mandatory, other relevant languages would be an advantage
The location for this role is :
Barcelona, Spain
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!
What else do we offer?
Genuine career progression pathways and mentoring programs
Culture of innovation, technology, collaboration, and openness
Flexible, diverse, and international work environment
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