Global Integration Service Architect ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.
The company was founded in the USA in 1949, and in Europe has been present for over thirty years.
ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and client service for HCM to payroll integration solutions.
YOUR ROLE As Global Integration Architect you provide ongoing support to our global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo). In this capacity you manage one important part of the client relationship: anything related to integration services, global functionality of the connectivity solution, integration tools and processes.
This role is right for you if you enjoy building relationships with clients by using your technical experience and providing high quality support.
Client facing responsibilities: Ensure new integration clients are on-boarded and stabilized according to our standardsParticipate in the transition process from implementation to ongoing service supportParticipate in defining cross functional service scope, responsibilities and delivery list with clientsProvide high quality support and service to your clients and consult them on best practices for design and mapping of the integration with their HR system of recordManage issues, provide analysis and facilitate solution finding within defined SLA's; handle escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectivelyWork with clients and internal teams on Change Requests and coordinate regional / local service teams for system maintenance and testingPartner with Project Manager for projects which impact clients to include, but not limited to messaging and testingProvide super user training on integrationInternal collaboration: In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.
Co-ordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regionsSupport integration consultants on reviewing, analyzing and designing complex issues / solutions and Change RequestsWork with Service Relationship Managers and Strategic Client Partners to provide input to their business review meetings and any integration related question or issueWork with product development teams, ex. on (regression) testing new featuresCoordinate technical activities for integration during the implementation & service of: payroll / time keeping / benefits / client portalWork with IT teams on correct set-up of clients' SFTP file transfer, Single Sign-on, authentication and GDPRLead training sessions and share knowledge within the teamContribute to the internal process improvement initiativesTechnical tasks: Provide post-implementation system configurations and testingDeliver a design and mapping for global integration ticketsRegression testing of new featuresReview and validate technical documentationAnalyze and resolve integration related technical issuesWHAT WE OFFER Integration in a team of experienced professionals where you can bring your experience to the table and learn new thingsStructured onboarding and training curriculum and buddy system to give you a smooth startFlexible working hours and hybrid work schedule (office/home)A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll servicesWHAT YOU BRING Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plusKnowledge of system integration components (API's, SFTP, middleware, databases, backend, frontend applications) is a plusPreferably, you have professional training or experience in a technical field, data science or HR / payrollExperience in a client service / support role – at least 6 yearsFluency in English (oral and written)Experience with Client Relationship Management tools (e.g. Siebel)Familiar with MS Office suite, SharePoint, WebexStrong client service orientation, initiative, perseverance, and enthusiasm for client successEnjoy being part of a team and building relationshipsGood analytical and problem-solving skillsDemonstrated ability to train and coachDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
#J-18808-Ljbffr