.Global CRM Program ManagerWhat you will doA CRM Specialist administers and configures the CRM system of each of JCH's local entity (world-wide) to meet the specific needs of an organization.
They work closely with various teams to understand their requirements and implement solutions within the CRM platform.Their duties include managing user access, customizing the system with objects and workflows, creating reports and dashboards, and ensuring the system integrates seamlessly with other tools.
They play a vital role in driving effective customer relationship strategies and business operations.How you will do itProviding system administration support/training for CRM systems, particularly related to user permissions, custom objects, and workflows.Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.Analyzing data and creating reports for insights into team operations and productivity.Understanding the commercial operation, challenges, objectives, and daily work of each team; improving their operation and productivity through CRM administration.Coordinating and supporting integrations with third-party apps, plugins, and tools.Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity.Supporting the team in daily troubleshooting, bug fixing, and end-user support.Creating and maintaining documentation on processes, policies, application configuration, and help-related materials.What we are looking forBachelor's Degree with a solid analytical and technical background.3+ years of CRM Administration experience with Salesforce.Com.Proven ability to administer and configure CRM systems, including custom objects, flows, validation rules, and permissions.Familiarity with automating business processes, report and dashboard creation, and data analysis.Experience working directly with commercial, financial, and data teams.Strong communication and collaboration skills.What we offerJohnson Control offers an interesting compensation package according to your qualification and experience.
In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment are part of our employee benefits package.Working with us you will be part of a global company that welcomes diversity, rewards work well done, and inspires people to achieve their best.
In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you.
As a member of our team, you will have the opportunity to make a difference.
The world is waiting for you, and so are we.Who we areAt Johnson Controls, we transform the environments where people live, work, learn, and play.
From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most