With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Further supporting our growth and innovation momentum, we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams.
Job Title: Global CRM DirectorLocation: Barcelona, Spain (hybrid)
Job DescriptionAs Global CRM Director, you will lead the implementation of the global Sales Force Effectiveness (SFE) strategy in Galderma's global CRM system, and focus on organizing, analysing, and reporting on field data to drive Sales Force Effectiveness globally. This will require development of SFE strategy and driving clarity on KPIs, Goals, Targets, call plans and incentive plans across key markets, enable standardization, and reconcile customization, market by market.
Key ResponsibilitiesWorking with GBUs and markets to define HCP engagement strategy in CRM based on adoption ladder and segmentation per GBU/Brand.Working with Regional Commercial Heads to develop clear SFE strategy with country-level targeting, call planning, KPIs, objectives and incentives, including multi-channel engagement approach leveraging virtual solutions within the CRM.Driving change management required to implement this locally with the sales and marketing teams.Ensuring consistency in business inputs and outputs, and how data is entered and organized in the CRM systems.
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