Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position!Position: Technical Support for Telematic Software and HardwareRequired Skills:Fluent in German (level C2)Working proficiency in EnglishExcellent communication skillsProficient computer user (MS Office, Adobe, Databases, and CRM)Ability to troubleshoot and find solutions independentlyNice to Haves:Understand what a SIM card, an SD card, and a server are and their purposesUnderstand mobile networks, internet connections, Wi-Fi, and Bluetooth connectivityAbility to use smartphones and internet applicationsDay to Day Responsibilities:Account registration through the portalMulti-Media Interface usage guidance and troubleshootingResolve vehicle connection issues to the backendTroubleshoot remote services issues via the app (lock/unlock, climatization, charging schedule, etc.)Reset PIN for locked accounts and manage main and secondary usersProvide infotainment services guidance (navigation, preferred destinations, traffic information)Manage license information (expiry, services included, renewal procedure)Assist with map updates and charging station queries (home charging, charging issues)Benefits:Excellent benefits packageMultilingual and excellent work environment to provide customer serviceExtensive trainingAdaptation to Greek culture and Greek language coursesInternal employee incentivesExcellent relocation package with a great support system for non-local hiresPrivate health coverageEnjoy life in Greece with loads of social and sports eventsLocation: Remote, must be based in Greece
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