German Tech Supporter

Are you passionate about providing prime service to your colleagues in a fast-moving fashion environment, where no two days are the same and the demand for quick high-quality service is high?
Then this is your chance to be part of the exciting journey in developing our global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world.
Your Qualifications Experience with POS systems would be an advantage
Basic grasp in troubleshooting hardware and software products
Understanding network concepts
Good analytical and problem-solving skills
Outstanding interpersonal skills and great team player
Strong communication skills
Must be able to accommodate a flexible work schedule/some weekend
Fluent in written and spoken German and English
Affinity and flair for IT/ technical solutions
Your Responsibilities You will have a key position in providing TECH support to our more than 2000 fashion stores in Europe. We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.
Provide remote support to our retail store systems and applications
Ensure that all registration is done according to guidelines (ITIL)
Drive user behavior to increase self-service
Provide advice and guidance on applications and systems
Participate in the continued optimization of the global TECH Service Desk
Act as users' advocates in TECH and follow through on tickets.
Do you want to know more about us? Follow us on our social media!
Instagram:@bestseller_spain
Facebook: Bestseller España
Linkedin: BESTSELLER
#LI-Onsite

#J-18808-Ljbffr