Tech Supporter

POSITION SUMMARY
The primary task of the position is to provide TECH Service to Bestseller employees and partners globally. The supporter's objective is to enable the end users in optimizing their performance by solving incidents and service requests to the agreed service level. In addition, advise and knowledge sharing must take place to make the users more independent from TECH.
POSITION RESPONSIBILITY
To secure a high degree of service and support as TECH Supporter in the Bestseller, and take ownership of service requests by phone, email, chat, and walk-ins. Participate in development and maintenance of the technology platform, aligned with the overall IT strategy and business.
INDIVIDUAL RESPONSIBILITIES

Provide user-friendly support via telephone, mail, chat, and walk-ins and register these in the ITSM/Service Now system.
Help daily user support via incident management process in ITSM/Service Now system.
Office Support together with our Office Core supporters.
Provide Onsite support in our Office.
Actively participate in the development of processes and integration of these within our offices.
Act as IT HUB Office administrator and collaborator, responsible for the following tasks:

Be the escalation point for our NOC team and Infrastructure team.
Handle all practicalities in the office on a daily basis.
Ad hoc tasks.


REQUIREMENTS

Strong technical skills and task organization.
Project and time management skills.
Customer service mindset, active listening, and teamwork capabilities.


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