German Speaking Quality Analyst - Relocation to Latvia Responsibilities:Conduct audits on customer interactions.Perform root cause analysis for quality issues.Monitor individual and team performance for quality improvement.Feedback & Coaching:Provide feedback to CSAs based on actionable insights.Offer coaching to improve performance aligned with operational goals.Join internal and external calibration and monitoring sessions.Participate in discussions with stakeholders and customers to refine quality.Reporting & Improvement:Provide data and observations to improve overall customer experience.Assist in developing reports for quality metrics.Support & Training:Handle calls and support escalations as part of operational duties.Take part in training to better understand client needs and business processes.Job Requirements:German (C1 level) and English (B1+ or higher).Attention to Detail: Strong accuracy in monitoring and logging data.Problem Solving & Analytical Skills: Ability to analyze data and suggest continuous improvements.Communication & Interpersonal Skills: Ability to communicate effectively in feedback and team environments.Technical Skills: Advanced computer literacy and ability to multitask across different systems.Personality Traits: Friendly, optimistic, and self-motivated with a service-oriented approach.Work Flexibility: Ability to work shifts or part-time (where legally applicable).Clean criminal record and no payment defaults or credit issues with Klarna or similar financial systems.This role suits someone who is detail-oriented, analytical, and has a strong focus on customer service and quality improvement. The ability to coach and communicate feedback effectively in a team setting, alongside the flexibility to handle escalations, makes it a dynamic role.
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