German speaking Customer Support Advisor Schedule: Full Time (39 hours/week), Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m.
Overview of the company: Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. Their company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
The client wants their employees to be inspired and motivated. Their main goal is to make them proud to belong to the company through job satisfaction and a great work environment.
Role As a key member of an international service team, you will interact with high-level clients of one of Europe's leading digital banks, providing savings advice and introducing innovative banking products with high returns. You will communicate with bank customers through various channels, including calls, emails, WhatsApp, and chat platforms. Your role will involve providing top-notch customer service and informing clients about innovative digital banking products in the German market. You will handle a wide range of banking-related queries, including account openings, password resets, transfers, and more, ensuring that customers receive exceptional support. Besides this, you will promote and introduce a diverse range of banking products to our valued customers.
Requirements To be successful in this role you need:
Native level of German and fluent EnglishPrevious customer facing experience (B2B or B2C) desiredExcellent listening and communication skills, written and verbalStrong attention to detailBenefits Permanent contract.Continuous training and certifications within products.Employment with the world's largest provider of contact centre services.Excellent work environment, great colleagues, social arrangements and personal development.Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
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