col-wideJob Description:
German speaking Customer Support AdvisorSchedule:(rotative): between 09.00 and 18.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona
Relocation:TBC
Overview of the company:
Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. Their company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
The client wants their employees to be inspired and motivated. Their main goal is to make them proud to belong to the company through job satisfaction and a great work environment.
Role
We are recruiting tech savvy experts to support the users of a world leader company in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
Interact with users via email, phone, and chat
Analyze and evaluate users' specific account setups and previous interactions to recommend solutions
Troubleshoot technical questions including software, hardware, and logistic questions
Escalate complex issues and provide context to the reason for the escalation
Requirements
To be successful in this role you need:
Native level of German and fluent English
Previous customer facing experience (B2B or B2C) desired
Experience working within a metric and target focused work environment
Excellent listening and communication skills, written and verbal
Demonstrated ability to work through complex technical problems
Strong attention to detail
Permanent contract.
Relocation package
Continuous training and certifications within products.
Employment with the world's largest provider of contact centre services.
Excellent work environment, great colleagues, social arrangements and personal development.
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
About Talingual
As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
About CompanyTalingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.
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