German Speaking Customer Service – Banking – onsite
Madrid, Spain
Gross salary €20,730 per year + 32 days holidays
Position Overview
Join a dedicated team in providing exceptional customer support to German-speaking banking clients. This role involves assisting customers via calls, emails, WhatsApp, and chat, and sharing information on innovative digital banking products tailored for the German market.
Responsibilities
Provide assistance with general banking inquiries, account access issues, transfers, etc.
Manage back-office tasks including responding to emails, WhatsApp, and other channels.
Present and inform customers about banking products.
Adhere to transparency requirements, provide accurate product details (including purpose, characteristics, and risks), and uphold regulatory standards for client protection.
Monitor and report any application-related issues.
Meet defined quality standards and sales objectives.
Requirements
Skills and Competencies
Proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).
Language: Fluent German (C2 level).
Strong customer orientation, empathy, and listening skills.
Excellent oral and written communication.
Analytical skills and quick learner.
Sales skills, social aptitude, and client interaction abilities.
Strong problem-solving capabilities.
Team-oriented with a proactive, results-driven mindset.
Ability to organize, manage time, and adapt to high-pressure situations.
Flexibility and adaptability to new technology.
Experience
Previous banking experience is beneficial but not essential.
Benefits
Hours: 38.5 hours per week, with shifts from 2:00 p.m. to 10:00 p.m. Two days off weekly, plus two weekends off monthly.
Contract: Permanent
Salary: €20,730 gross per year
Vacation: 32 calendar days annually
Growth: Opportunities for career advancement with a globally recognized service provider.
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