German-speaking B2B Customer Experience SpecialistWorkster collaborates with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project.
This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.Your RoleSupport B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience; troubleshooting, innovation, and change management are part of the daily businessUse the latest technology and AI integrations and become an expert in this fieldControl and handle payment inquiries from sellers and buyers through various client platformsResponsible for Trustpilot reviews, improving overall company NPS through excellent serviceFlag and escalate customer queries and come up with suitable solutionsMap and improve business processes to enhance customer journey and satisfaction.Your QualificationsNative level German and fluent EnglishCustomer service is in your DNA and you have some experience alreadyAn interest in innovation (think chatbot-integrations)You are proactive and solution-orientedYou can think outside the box to always find a solution for the customerA technical background is an advantageYou are proficient with computers and can type at lightning speed.The OfferSpanish and mindfulness classesFitness bootcamps to stay fit and activeWork at a tech startup where you can develop and there is room for your ideasImprove your professional skills: communication, innovation, and implementation of new technologyAn international working environment with 20+ nationalitiesAn amazing adventure in one of Europe's most beautiful citiesWorking in a close-knit and start-up teamFree lunch and breakfast at the officeClose to the beachProgressive company cultureSunny weatherWeekdays onlyApply ShineShow us what makes you stand out!
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