.About PriceLabs:PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.Every day, we price over 275,000+ listings globally across 125+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.Our customer base grew 10x since 2019 and in 2022:Our team grew 3xWe raised $30 million in funding from Summit PartnersWe joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managersWe continue to grow exponentially backed by a strong team to take us to the next level.Why join PriceLabs?Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here )Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.We are a freemium product, so marketing leads the charge on customer acquisition.We are a remote-first organization and accept work from home as the norm.About the Role:In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe and have a work permit.Taking ownership of customer issues reported and seeing problems through to resolutionConducting product walkthrough and providing resolutions to customers' queriesResearching, diagnosing, troubleshooting, and identifying solutions to resolve customer issuesProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesAnswering questions over email, phone calls, & live video calls.Finding ways to go above & beyond to help customer.About You:Empathy, and patience.Curiosity and a problem-solving mindset.Previous experience at a start-up or in a customer support role
