German fluent Customer Experience Specialist
Working Model: first 3 months in the office, after that hybrid (based on the performance)
Hybrid 30% office-based p/week (2 days/weekly from the office) - No shifts on Bulgarian bank holidays
(Monday- Friday 10am-7pm)
Location: Sofia, Bulgaria
Salary: 3600 BGN gross p/month
Training: 2 weeks
Language: German fluent + English B2
Contract: Permanent
Our client, a leading global provider of customer experience solutions and technology, is looking for a Customer Experience Specialist with fluent German language. Their newest client is a genuine company producing innovative micro drinks, microteas, microlyte, and micro energy drops.
Responsibilities:
Answering queries by clarifying the customers' requests via phone, e-mail, and social media using your German language skills.
Typical cases would include delivery issues, questions about product and content, reimbursement and refund, and payment methods.
Resolve known customer issues through the use of a knowledge base, direct use of product and operating systems, product user guides, and other reference materials that may be available.
Requirements:
Fluent German + B2 in English
Strong communication, interpersonal, and client relationship management skills.
Accuracy, research skills, and attention to detail.
Good active listening.
Ability to anticipate and solve problems.
Work experience in a customer experience center is an advantage.
Good typing and computer skills (MS Office applications).
Be organized, have decision-making and analytical skills.
Team player with a great attitude.
Benefits:
Competitive salary.
Comprehensive initial training and onboarding fully paid.
Continuous training and upskilling programs.
Professional Development and Career Navigation programs.
Health and Wellbeing initiatives.
Relocation support if needed (accommodation and travel expenses).
Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events, and more.
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