German Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.

Responsibilities: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Provide troubleshooting for mobile devices (mobile phones, tablets & more) Assist customers to manage/secure their account & passwords Set-up repairs for hardware-related issues Escalate unresolved cases by contacting 2nd level support Interaction Experts What you will bring: Fluency in German (minimum C1) and Advanced English knowledge Familiarity with iOS and/or MacOS, or comparable technology is a plus Great communication skills Prior customer support experience would be an advantage Strong troubleshooting skills Requirements: Fluent in German & English Highschool Degree Dynamic and Proactive Strong understanding of online community dynamics and digital content trends. Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues. Able to immediate start (the projects will start from the 12th of August, onwards) Conditions on offer: Full time (40h/week) + 2 Days OFF Monthly salary Bonuses (Depending on the project) Benefits (Spanish lessons, free entrance to various spaces and much more) Health insurance Abroad Relocation package on offer
#J-18808-Ljbffr