Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors.
Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business.
Omnichannel Innovation Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers.
Your Impact As a Frontline Support Specialist at Deliverect, you'll be at the forefront of our customer support operations.
You'll troubleshoot technical issues, primarily related to point-of-sale system integrations, and interact with customers via various channels.
Beyond reactive support, you'll proactively address potential issues and collaborate with internal and external teams to deliver exceptional customer experiences.
As part of our 24/7 support team, you'll work shifts to ensure uninterrupted support for our global customer base.
A Typical Day Prioritize and organize your workload efficiently using advanced project management tools to ensure a smooth workflow and timely resolution of customer support tickets.
Actively engage in customer callback for ticket resolution queries, ensuring thorough follow-ups and strengthening customer trust and satisfaction.
Foster a transparent and collaborative work environment through regular updates and clear communication with team members and stakeholders across Deliverect.
Actively participate in cross-functional meetings, collaborating with other teams to enhance the collective success and drive innovation within Deliverect.
Embrace critical thinking to proactively identify and address potential challenges, maintaining agility and foresight in your daily operations.
Thrive in a dynamic environment by continuously adapting to evolving technologies and pursuing opportunities for professional growth and development.
Your Expertise At least 2 years of experience in technical support or customer service in the tech or SaaS industry.
Exceptional verbal and written communication skills.
A typing speed of 50-70 words per minute.
Strong collaborative and analytical skills.
Adaptability and a commitment to continuous learning and development.
A willingness to innovate and take calculated risks.
A strong work ethic and a commitment to ownership and transparency.
Technical support or customer service certifications are a plus.
Additional Information Working Hours: Typically, work hours are between 7:00 AM and 9:00 PM, Monday through Friday.
Weekend and holiday work is happening on a rotating schedule.
Language Requirements: Fluency in English is mandatory.
Proficiency in Arabic and/or French is a plus.
Employment Type: This is a full-time, permanent position based in Madrid, Spain.
Work Arrangement: We follow a hybrid work model, with 3 days of in-office work and 2 days of remote work per week.
Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment.
What We Bring to the Table: Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace.
We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role.
Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at ******.
Join Deliverect, a workplace where culture meets career advancement.
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