Company Description
Join Our Team at the New Ibis Valdebebas Madrid Airport!
We are thrilled to announce the opening of the Ibis Valdebebas Madrid Airport in February 2024, and we are seeking a dynamic and passionate Front Office Manager to lead our Front Office Department and Guest service operations and create unforgettable experiences for our guests.
About the Role
As the Rooms Manager, you will oversee the day-to-day operations of key departments, including Front Office, Reservations, Concierge, Night Audit, and coordination with Housekeeping and F&B.
You will ensure the seamless delivery of exceptional service, maximize profitability, and lead a team dedicated to exceeding guest expectations.
Reporting directly to the Rooms Division Manager and General Manager, you will play a vital role in setting the tone for the guest journey.
What We Offer:
Career Growth: Opportunities within Accor's global hospitality network.
Training & Development: Access to world-class training programs.
Competitive Benefits: Attractive salary, performance incentives, and travel perks.
Work-Life Balance: Flexible schedules to support your well-being.
Dynamic Environment: Be part of an exciting new hotel launch!
Who We're Looking For
Proven experience in Front Office or Rooms Management within the hospitality industry.
Exceptional leadership skills with a track record of building and inspiring teams.
Strong financial acumen with the ability to manage budgets effectively.
Excellent communication and interpersonal skills to connect with guests and colleagues alike.
A passion for delivering exceptional guest service and upholding Accor's brand values.
Key Responsibilities Operational Excellence: Manage and optimize Front Office operations for an outstanding guest experience.
Supervise guest arrivals and departures, ensuring smooth check-ins and check-outs.
Collaborate with Housekeeping to uphold room cleanliness and productivity goals.
Ensure public areas maintain a high standard of cleanliness and presentation.
Financial Oversight: Achieve financial performance targets for revenue, expenditure, and market share.
Ensure accurate billing, oversee cash handling procedures, and support the Finance Department.
Develop and control department budgets, striving for cost efficiency without compromising quality.
Team Leadership: Recruit, train, and mentor staff, fostering a culture of collaboration and excellence.
Conduct regular performance reviews, address performance issues, and celebrate achievements.
Champion Accor training initiatives and support staff career development.
Customer Focus: Deliver efficient, friendly, and professional service to all guests.
Lead by example in creating memorable customer interactions and resolving challenges.
Implement Accor's customer vision: "Offer the Best Service to Our Customers.
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Health & Safety: Ensure compliance with Workplace Health & Safety policies and procedures.
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