We're looking for a new creative and digital native French-Speaking Customer Success Manager to join our team in Barcelona!
Flowbox was founded in 2016 and is a fast-growing tech scale-up with large ambitions and broad visions. We provide a SaaS platform that helps brands improve their marketing, social media and e-commerce strategies. Our technology helps our clients to better collect, manage, and distribute their own customers' content, aka user generated content (UGC).
At the moment we have 800+ clients, 60+ Flowboxers, as well as 3 offices in Stockholm, Amsterdam and Barcelona.
? First Swedish company to become an Official Facebook Marketing Partner ? Ranked #8 in Deloitte's Technology Fast 50 Sweden The role & the team As a Client Success Manager (CSM) at Flowbox, you serve as a trusted partner and advisor; your goal is to drive product adoption, demonstrate value and KPIs and empower brands to achieve their marketing goals. You are responsible for the client journey from the beginning of the partnership throughout their renewal. Our ultimate goal is to wow the client with our outstanding technology and personalized service.
You will be a part of a young, friendly, international team distributed across three countries: Sweden, Spain and the Netherlands. The CSM team plays an important part in the growth of the company, and together with your team, you will work on finding new ways to reach and exceed client expectations.
As a CSM, you will manage different relationships between various internal and external stakeholders and users. We believe that every individual within the team can contribute to make the overall performance of the team stronger.
Your mission ?
We will guide you on your career journey and help you in your understanding of our platform, our clients and our company values. Here's what the start of your employment will approximately look like:
Month 1 – Gain deep knowledge of the Flowbox platform During your tailored onboarding, you will first become certified as a Flowbox Platform Superuser. You will become an expert so that you can use that knowledge to help brands grow their businesses. You will be welcomed into the team and become familiar with the company culture.
Month 2 – Take charge of your portfolio Once you have a solid understanding of the platform, you will dive right in and start managing your own portfolio of clients in various industries such as retail, fashion, travel, toys, interior design, sports and more. We will give you a strong foundational knowledge of the digital marketing industry and teach you the ways that the Flowbox platform helps brands authentically connect with their customers and communities.
Month 3-6 – Drive adoption, retention and expansion Over the first 6 months, you will learn how to lead our clients to success, develop skills to confidently respond in a range of situations, train new users in the platform and help create robust client retention strategies. By deeply understanding client needs and requirements, you'll also help drive the expanded use of the Flowbox platform by identifying upselling opportunities.
Month 6-12 – Continue your journey and build a base of Flowbox advocates By the end of your first year, you will have all the knowledge and skills you need to lead Flowbox clients with confidence. Our platform is always growing, so you will continue to upskill on all platform features and cascade said knowledge to clients. You will also begin to work more closely with our marketing team to help tell the stories of our successful clients and capture the voices of Flowbox advocates.
But of course, the journey doesn't end there! We are a high-growth, fast-moving company, and this opens up further opportunities for you to advance your career goals.
Your day-to-day tasks Days in the CSM team at Flowbox are varied but you will be responsible for ensuring the overall health of your accounts. A regular day will include:
Reviewing your portfolio, including client usage data, and determining which accounts require different types of action. Running platform training sessions for new users. Meeting and calling client contacts to showcase new functionalities. Diagnosing technical issues and following up on support tickets. Leading quarterly business reviews to ensure clients are seeing value from their engagement with Flowbox. Coordinating renewals or upsell opportunities. About You At Flowbox, we value soft skills over hard skills. To thrive in this role, you should:
Be a structured, organized and proactive person. Excel at building solid and trust based relationships with clients. Be able to prioritize actions based on both urgency and importance in a high-volume environment. Communicate and present in an enthusiastic, compelling and professional way. Demonstrate leadership in front of a range of different client stakeholders. It's great if you have 1+ years of experience in a similar position or a position related to customer support. Experience from e-commerce is a bonus.
You're passionate about working with clients, like to take ownership and responsibility, and thrive in a quick-moving start-up environment. You enjoy playing an important part in the success of the team and the company.
We are looking for a true team player that knows French as their first language and is fluent in English. Knowledge of additional languages is an advantage.
It's a big plus if you have...
A relevant university education in a relevant field, i.e. marketing or business. Experience with working with a SaaS-solution. Experience of or interest in working in a start-up environment. Basic knowledge of HTML and CSS. Experience in e-commerce About Flowbox Flowbox offers a fast-moving and, at the same time, relaxed work environment in modern premises in the heart of Barcelona. In exchange for your experience, Flowbox will offer you an environment where you will learn a lot, have the opportunity to influence, and take a lot of ownership while working with an exciting product in an expansive company.
You will have large responsibilities and great career opportunities, but also a competitive salary and commission structure to motivate you. As one of our team members says: "if you work at Flowbox, you will be able to work anywhere". We want to accomplish our goals, but we need your help to do so.
More about our perks Startup style and spirit Free snacks & drinks at the office Half-days before holidays Health benefits (Gympass and a private health insurance) Fun AW's and parties Opportunity to work from one of our 3 locations (Barcelona, Amsterdam and Stockholm) Great co-workers to learn from and have fun with in 3 different countries! Apply today! We can't wait to meet you!
Flowbox equality Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law.
Note: our corporate language is English, so we would really appreciate if you send your CV and a cover letter in English
#J-18808-Ljbffr
