French Customer Support In Madrid

We are seeking a highly skilled and dedicated individual to join our team for high-end automotive clients.
This role requires native-level proficiency in French and advanced proficiency in English.
The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in all interactions.
  Responsibilities: Main point of contact for customers (coordination with markets, retailers (including concierge roles), internal stakeholders, for all customer.
Serve as a liaison with external suppliers to address and resolve premium customer requests.
Solve customers' requests by always offering exquisite treatment.
Manage incidents efficiently, guiding the management always to customer satisfaction and loyalty to avoid formal customer complaints.
Requirements: Advanced French level (min C2).
Advanced English proficiency (minimum C1).
Excellent coordination and communication skills.
Proactive.
Solution-oriented and flexible to find ways to facilitate solutions.
Offer: Permanent contract.
39-hour work week.
Availability required between 8 AM and 8 PM, Monday to Friday.
Possibility of extra income for availability outside of regular hours.
Between 200 and 400 euros per month.
Salary up to €26,500/year Paid training for 3 weeks When you apply for this vacancy, your are giving your GPDR permission to SmartRecruitments.
We may share your CV directly with the client with the purpose of recruitment.